"In order to reduce the turnaround time of replacement products, it is beneficial for customers to deal directly with our vendors regarding RMA issues wherever possible. However, if you would prefer to return items back to Entatech, please continue to fill out the online Enta RMA form, with a full, detailed description."
Many Thanks,
Jon Atherton, Vice President
[Return to RMA form]Standard warranty is 1 year RTB...
Manufacturer warranty for Retail CPU's is 3 year RTB for replacements. If a replacement is no longer available then a credit will be offered at current market pricing
EntaTech don't handle please contact APC directly
For problems found within the first 30 days of operation, APC will replace defective units with new units and pay all associated shipping charges.
For defects found after 30 days, standard service offers quick turnaround time by sending a replacement unit or, if requested, repairing the customer's original UPS system.
For companies with assigned asset tags and set depreciation schedules, getting the original back rather than a replacement may be important.
Credit: Return to EntaTech and Credit to be given
Arctic Cooling- 6 years
Arctic Equipment-Mice/KB/Monitor Arms-2 years
Arctic Power- Chargers- 2 years
Arctic sound- Headphones/Speakers- 2 years
Arctic living- Systems- 2 years
2 year warranty – return to Enta for credit at market value given
Server – 3 year warranty direct with Asus – advance replacement
Barebones – 18 month warranty – return to Enta for repair – please allow 10 days for repair
Codes Business Units Warranty
1 year direct with Enta
AVI A/V Audio Video (AVI -Passive A/V: ACT - Active A/V; PAV - A/V Power) Lifetime
CBL CC and DS Computing and Connectivity (CBL - Cables; INT - Inteface) Lifetime
INT CC and DS Computing and Connectivity (CBL - Cables; INT - Inteface) Lifetime
KVM AS Access Solns ( HOM - Retail KVM; KVM - B2B KVM) 2 to 3 Years
LAP MC Mobile Computing (LAP - Laptop Hardware Accessories; LSG - Laptop Lifetime
LPW MC Mobile Computing (LAP - Laptop Hardware Accessories; LSG - Laptop 1 Year
LSG MC Mobile Computing (LAP - Laptop Hardware Accessories; LSG - Laptop Ltd Lifetime
MOB MB Mobility (MOB - iPOD Hardware Accessories; MSG - Mobile Soft Goods) Ltd Lifetime
MSG MB Mobility (MOB - iPOD Hardware Accessories; MSG - Mobile Soft Goods) Ltd Lifetime
NET NT Networking (NET - Networking; VHD - VoIP Hardware) 2 Years
SCS CC and DS Computing and Connectivity (CBL - Cables; INT - Inteface) Lifetime
SRG PW Power LifetimeBullguard Software is sold on a non returnable basis, any problems will be dealt with by Bullguard directly. Please contact them on support@bullguard.com, you will be contacted within 1 hour after submitting your email.
Effective from March 1st 2011 we will be changing our process to enable greater efficiencies and an improved customer experience with our RMA process. Our core aim is to improve turn-around times and pro-actively manage this process and issue credit notes much more quickly.
The changes form a customer perspective are as follows:
· All RMA requests must be applied for by e-mail using the address: rmarequest@cablestogo.co.uk
· The issued RMA numbers will have a maximum of thirty day validity period from the date of issue.
· The Cables To Go invoice number or your purchase order number must be supplied with the RMA request.
· Bulk returns, i.e. stock rotation requests may be subject to a booking in slot, you will be advised at the time of issue of the authorisation number.
· All returned products must be ‘fit for re-sale’ i.e. returned in the original packaging and must not contain any non CablesToGo labels or barcodes other that the original C2G EAN.
Credit - Return to EntaTech and credit will be given.
Corsair Cases: EntaTech don't handle please contact Corsair directly
Corsair Memory is sold with a lifetime memory. click here to fill in an online RMA form
If a replacement is no longer available then a credit will be offered at current market pricing
When returning products the whole kit must be returned to recieve replacement/credit
Corsair PSU's: Credit, Return to EntaTech and credit to be given
Power Supplies
• Professional Series™ Gold (Models AX1200, AX850, AX750, and AX650) have a 7 year warranty
• Professional Series (Models HX450, HX650, HX750, HX850 and HX1050) have a 7 year warranty
• Enthusiast Series™ V2 (Models TX650V2, TX750V2, and TX850V2) have a 5 year warranty
• Enthusiast Series Modular (Models TX650M, TX750M, and TX850M) have a 5 year warranty
• Gaming Series™ (Model 600G, 700G and 800G) have a 3 year warranty
• Builder Series™ V2 (Models CX430V2, CX500V2, and CX600V2) have a 3 year warranty
• Builder Series (Models CX430, CX500, and CX600) have a 3 year warranty
• HX Series (Models HX520W, HX620, and HX1000) have a 5 year warranty
• TX and VX Enthusiast Series (Models TX650, TX750, TX850, TX950, VX450, and VX550) have a 5 year warranty
• CX Series (Model CX400) has a 3 year warranty
Computer Cases
• Obsidian Series® (Models 800D, 700D, 650D, and 550D) have a 2 year warranty
• Graphite Series™ (Models 600T, and 600T White) have a 2 year warranty
• Carbide Series™ (Models 500R Gray and 500R White, and 400R) have a 2 year warranty
• Vengeance Series® (Model C70) has a 2 year warranty
Cooling Products
• Hydro Series™ (Models H60, H80, and H100) have a 5 year warranty
• Hydro Series (Models H40, H50 and H70) have a 2 year warranty
• Air Series™ products (Models A50 and A70) have a 2 year warranty
Audio Products
• Gaming Audio Series™ (Models HS1, HS1A, SP2500, and SP2200) have a 2 year warranty
Vengeance Gaming
• Vengeance® Gaming Headsets (Models Vengeance 1100, 1300,1500, and 2000) have a 2 year warranty
• Vengeance® Gaming Mice (Models Vengeance M60, and M90) have a 2 year warranty
• Vengeance® Gaming Keyboards (Models Vengeance K60 and K90) have a 2 year warranty
Faulty product warranty is handled by D-Link and they will sort with the end user directly. Get the end user to contact the below. Home Product Support (Wireless/Broadband) - 0871 873 3000 Business Class Products (Mgt Switches, Smart Switches, Firewalls) - 0871 873 0909 For RMA Enquiries - 0871 873 3000
Business Class products are to come directly to D-Link as we offer a next day swap out policy. Any products on the warranty tab that offer a next day business day service will NOT be accepted via distribution as an RMA unless we pre-authorise it
Contact 0871 873 0909 to speak to UK based technical helpdesk
1 year
Return to Enta for replacement
3 year warranty on all units.
If Customer has a faulty monitor they need to go to the below link http://www.edge10.com/help_and_support.php
Download “Service Request Form” and fill out and email to the address on the form .
Warranty for motherboards is 1 year RTB followed by a further 2 years direct with manufacturer. Please click here to complete an RMA form.
Please ensure when sending motherboard's back you only send the board back and not any extra components.
Enta aim to send all replacement products out within 10 days of receipt of your RMA.
Boards: Repair - If sending products through EntaTech for repair, please allow 10 working days for repair.
2 Years Return to base on PSU for Foxconn Cases
Please deal with Freecom direct
All tape units have a 3 year warranty and all other products have a 1 or 2 year warranty, as shown on packaging and data sheets.
Return to Freecom for repair, please refer to explanation on the procedure.
Fujitsu Notebook Warranty
Fujitsu notebooks come with 1 years collect and return warranty. In the event of an issue please contact Fujitsu Technical services on –
Telephone: +44 8702 434391 National Rate
Opening hours: Monday - Friday from 09:00 - 17:30 Saturday/Sunday closed
Enta offers a 2 year RTB warranty on NVIDIA products.
Replacements will be issued within 7 working days of receiving the products back.
If a replacement is no longer available then a credit will be offered at current market pricing.
Please return all faulty cards back to Enta.
2 years warranty - return to base.
Gigabyte warranty is 3 years and 1 year RTB followed by 2 year return to Gigabyte.
Please note Gigabyte have a UK RMA department and now offer a speed service, enabling the customers to return directly for up to 3 years from purchasing. Being by far the largest UK distributor for Gigabyte products, we demand the best possible service from Gigabyte to our customers. If you would like to use the direct RMA service please email returns@gbt-tech.co.uk or call 01908 322878.
If returning directly to Enta please ensure when sending motherboard's back you only send the board back and not any extra components.
Boads/VGA - Repair - If sending products through EntaTech for repair, please allow 10 working days for repair.
Any credit will be at Market value
There is no need to pre-register your warranty, just follow the six simple steps below to activate your warranty should the need arise. First class service is assured from our experienced engineers and customer service helpdesk.
Step one - Check that all connections have been properly made.
Step two - Check set up in user manual. Wherever possible, please try to check your iiyama product with alternate equipment before contacting the iiyama customer service help desk.
Step three - If the fault cannot be cured by the above means, call the iiyama customer service helpdesk on 0844 846 0884. Please have ready to hand the following details: model number, serial number and date of purchase*. Or fill in the Service Request Form.
Step four - Your fault will be registered and you will be issued with a returns number, which you must quote on all paperwork relating to the defective unit.
Step five - Please retain any of your leads and manuals. Replacement/returned units will not include these sundry items.
Step six - Please ensure your product is clean and presentable before packaging in original box for collection.
* Proof of purchase may be required
iiyama provides the following standard warranty cover for each product group.
| Warranty | Product | Cover |
| Visioncare | Desktop LCD products (17" - 27") |
2 years on-site UK warranty (plus 1 free year extra - registration required) |
| Projectorcare | LPS130 & LPX150 | 2 years on-site UK warranty (bulb exclusions apply) |
| Touchcare |
LCD touchscreen products (T1X31SR series) |
2 years pick-up, repair and return (plus 1 free year extra - registration required) |
| CCTV |
ProLite C1911S-1 |
2 years on-site UK warranty |
| LFD | Large Format Displays |
1) The standard warranty terms & conditions are three years from date of purchase. Accessories, such as remote controls, are one year from date of purchase.
2) The following general exclusions apply:
a) Customer misuse.
b) Damage other than manufacturing defects.
c) Transit/courier damage.
d) Incorrect voltage of power supply used.
e) Incorrect input signal.
f) Abnormal environmental operating conditions
g) Modification to the unit or inexpert/attempted repair.
h) No fault found – where no fault can be found after extensive testing, indicating user error or failure of ancillary equipment.
3) The following cathode ray tube (CRT) exclusions apply:
a) Image burn (continuous scanning of the same image resulting in phosphor degeneration on highlights).
b) Continuous industrial/systems monitoring (more than 100hrs per week).
CRT cover is by special arrangement if required.
4) The following LCD exclusions apply:
a) Blemishes or missing pixels are less than 6 pixels (red, green or blue).
b) Backlight is not covered for continuous industrial/systems monitoring (more then 100hrs per week).
5) The following projector exclusions apply:
a) Lamp replacement (after 300hrs usage or a period of 90 days, whichever elapsed first).
b) Battery replacement in relation to the remote control.
c) Damage/failure caused from failure to observe the correct maintenance procedures, as defined within the user manual.
6) Should any of the above exclusions apply, iiyama reserve the right to raise any relevant charges to the customer.
7) iiyama reserves the right to nominate an approved third party to effect repair, if necessary.
8) The provision of loan equipment is not covered unless specifically agreed in writing.
a) The customer will ensure that the defected unit will be correctly boxed in original packaging. No liability is accepted for loss of use or consequential damage. Transit damage caused by inadequate packaging is the liability of the sender.
9) If you require packaging for the return of your monitor, this can be purchased from our customer services department.
Manufacturer warranty for Retail CPU's is 3 year RTB for replacements.
Manufacturer warranty for OEM products is 1 year RTB for replacements.
We must validate that it is a retail CPU before accepting the return. Go to http://processorfinder.intel.com/scripts/default.asp and type in the 5 digit number that can either be found on the CPU or it will be the last 5 digits of the Intel product code. Click here to fill in an online RMA form.
Replace: Return to EntaTech and replacement to be given
1 year warranty
Return to Enta for replacement
Kaspersky Software is sold on a non returnable basis, any problems will be dealt with by Kaspersky directly. Please contact them on +44 0871 789 1635 or support@kasperskylab.co.uk
Kingston Memory is sold with a lifetime memory
click here to fill in an online RMA form
If a replacement is no longer available then a credit will be offered at current market pricing
When returning products the whole kit must be returned to recieve replacement/credit
Credit: Return to EntaTech and credit to be given
2 years – return to Enta for credit
Microsoft OEM Software - You will need to register as an OEM builder via: http://oem.microsoft.com
No stock is returnable to Enta unless it is unopened as reported within 3 days of shipping
Prosafe Switches Lifetime (External PSU’s are covered for 2 years, internal PSU’s are covered for lifetime)
Prosafe Modules 5 yearsProsafe Firewalls and Wireless Lifetime (External PSU’s are covered for 3 years, internal PSU’s are covered for lifetime)
Prosafe Antennas and Print Servers 2 YearsDownload all the information needed to return a PNY product:
Formulaire RMA anglais
Information letter new procedure
Procedures retours avoir anglais
PNY GeForce
3 years warranty on all GeForce cards. 1 year with Enta and two year direct with PNY.
Replacements will be issued within 10 working days and if no replacements are available a credit at market pricing will be offered.
Please return full packaging and components with all cards.
Credit: Return to EntaTech and credit to be given
Quadro – 3 year warranty – 1st year with Enta, 2nd and 3rd with PNY directly Credit at market value
Credit: Return to EntaTech and credit to be given
2 years – return to Enta for credit
5 Year warranty on all products" "Server Cables are 2 yearsa, all other cables offer a lifetime warranty"
Hard Drives have a 1 year warranty
Serif Software Is sold on a non returnable basis, any problems will be dealt with by Serif directly. Please contact then on (0115) 914-2000.
Shuttle accessories are 1 year RTB for Replacement.
Shuttle XPC Bare bone units come with 2 years return to base warranty
‘Please note that Startech’s warranty will be extended on certain products from June 7th 2011, we will update this information in due course’
Credit: Return to EntaTech and credit to be given
Add 2 years – return to Enta for credit
Swann Technical Support line – 0203 0270979
12 month Manufacturer’s Warranty from Date of Purchase
Credit for return of faulty goods within warranty
Full product and components must be returned for credit.
RMA number to be applied for before returning any product.
Credit - Return to EntaTech and credit will be given .
Complete Enta’s online RMA form for Replacement/Credit
Replace - Return to Enta
Lifetime Warranty , DRam,SD Cards, Compact Flash, Jetflash except the JF210/220
Two Year Warranty Card Adapters, MP3, SSD, HDD
One Year Warranty Digital Photo Frame
Half Year/6Month Warranty Batteries
eplace - Return to EntaTech and replacement will be given
AC/DC Power Adapter, Cooling Fan, and Power Supply carry one year warranty.
Warranty is 2 year RTB for replacements. Please click here to fill in an online RMA form.
Credit - Return to EntaTech and credit will be given.
Replace - Credit / Return to EntaTech and a replacement will be given , if no stock available credit will be given.
Internal
All Western Digital Drives come with a minimum of 3 years warranty, the first year with EntaTech and the remaining two with Western Digital Direct. The Black Enterprise comes with 5 years.
Please refer to this link to process a warranty direct with Western Digital - http://support.wdc.com/warranty/index.asp
External
All Western Digital Drives come with a minimum of 2 years warranty, the first year with EntaTech and the remaining one with Western Digital Direct.
Please refer to this link to process a warranty direct with Western Digital - http://support.wdc.com/warranty/index.asp
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