"Obviously we prefer our customers to deal direct with our vendors on RMA issues where possible. This is purely to reduce the turnaround time of the replacement back to you. If you prefer to return back to Enta then please continue to fill out the online Enta RMA form, with a detailed full description."
Many Thanks,
Jon Atherton, Vice President
[Return to RMA form]Warranty valid from 1 October 2009 to 31 Dec 2011, subject to changes without prior notice:
Product carries a 24 months warranty against hardware manufacturing defect
Warranty period starts from the date of AC Ryan invoice
Defect through misuse is not covered in the warranty
If warranty seals are present in the product, warranty will be void when the warranty seal is broken
Warranty is void when Serial Number label is removed from the product
RMA
Replacement product will be given under RMA. If the product under RMA is either EOL or unavailable within the standard period, then a credit will be raised
Warranty is dealt with directly by Acer. Warranty help line 0871 760 1000
2 years RTB direct with AEG.
Standard warranty is 1 year RTB.
Warranty for Retail CPU's is 3 year RTB for replacements. If a replacement is no longer available then a credit will be offered at current market pricing
Please contact Antec Europe for all warranty issues through the EU Warranty system at the below link
http://www.antec.com/Believe_it/EUnewticket.php
EntaTech don't handle, refer card within product that has warranty details
UK Service Hotline - 0808 234 3510
EntaTech don't handle please contact APC directly
For problems found within the first 30 days of operation, APC will replace defective units with new units and pay all associated shipping charges.
For defects found after 30 days, standard service offers quick turnaround time by sending a replacement unit or, if requested, repairing the customer's original UPS system.
For companies with assigned asset tags and set depreciation schedules, getting the original back rather than a replacement may be important.
2 year warranty – return to Enta for credit at market value given
Server – 3 year warranty direct with Asus – advance replacement
Barebones – 18 month warranty – return to Enta for repair – please allow 10 days for repair
Codes Business Units Warranty
AVI A/V Audio Video (AVI -Passive A/V: ACT - Active A/V; PAV - A/V Power) Lifetime
CBL CC and DS Computing and Connectivity (CBL - Cables; INT - Inteface) Lifetime
INT CC and DS Computing and Connectivity (CBL - Cables; INT - Inteface) Lifetime
KVM AS Access Solns ( HOM - Retail KVM; KVM - B2B KVM) 2 to 3 Years
LAP MC Mobile Computing (LAP - Laptop Hardware Accessories; LSG - Laptop Lifetime
LPW MC Mobile Computing (LAP - Laptop Hardware Accessories; LSG - Laptop 1 Year
LSG MC Mobile Computing (LAP - Laptop Hardware Accessories; LSG - Laptop Ltd Lifetime
MOB MB Mobility (MOB - iPOD Hardware Accessories; MSG - Mobile Soft Goods) Ltd Lifetime
MSG MB Mobility (MOB - iPOD Hardware Accessories; MSG - Mobile Soft Goods) Ltd Lifetime
NET NT Networking (NET - Networking; VHD - VoIP Hardware) 2 Years
SCS CC and DS Computing and Connectivity (CBL - Cables; INT - Inteface) Lifetime
SRG PW Power LifetimeCredit: Return to EntaTech and replacement to be given
Support line:
UK - 0845 3511005
9:00am - 7:00pm Monday - Friday (GMT)
9:00 am - 5:00pm Saturday (GMT)
Online help - http://www.buffalo-technology.com/knowledgebase/users/kb.php
Online contact form - http://www.buffalo-technology.com/support/contact/
Bullguard Software is sold on a non returnable basis, any problems will be dealt with by Bullguard directly. Please contact them on support@bullguard.com, you will be contacted within 1 hour after submitting your email.
Effective from March 1st 2011 we will be changing our process to enable greater efficiencies and an improved customer experience with our RMA process. Our core aim is to improve turn-around times and pro-actively manage this process and issue credit notes much more quickly.
The changes form a customer perspective are as follows:
· All RMA requests must be applied for by e-mail using the address: rmarequest@cablestogo.co.uk
· The issued RMA numbers will have a maximum of thirty day validity period from the date of issue.
· The Cables To Go invoice number or your purchase order number must be supplied with the RMA request.
· Bulk returns, i.e. stock rotation requests may be subject to a booking in slot, you will be advised at the time of issue of the authorisation number.
· All returned products must be ‘fit for re-sale’ i.e. returned in the original packaging and must not contain any non CablesToGo labels or barcodes other that the original C2G EAN.
Credit - Return to EntaTech and credit will be given.
Corsair Cases: EntaTech don't handle please contact Corsair directly
Corsair Memory is sold with a lifetime memory. click here to fill in an online RMA form
If a replacement is no longer available then a credit will be offered at current market pricing
When returning products the whole kit must be returned to recieve replacement/credit
Corsair PSU's: Credit, Return to EntaTech and credit to be given
Faulty product warranty is handled by D-Link and they will sort with the end user directly. Get the end user to contact the below. Home Product Support (Wireless/Broadband) - 0871 873 3000 Business Class Products (Mgt Switches, Smart Switches, Firewalls) - 0871 873 0909 For RMA Enquiries - 0871 873 3000
Business Class products are to come directly to D-Link as we offer a next day swap out policy. Any products on the warranty tab that offer a next day business day service will NOT be accepted via distribution as an RMA unless we pre-authorise it
Contact 0871 873 0909 to speak to UK based technical helpdesk
3 year warranty on all units.
If Customer has a faulty monitor they need to go to the below link http://www.edge10.com/help_and_support.php
Download “Service Request Form” and fill out and email to the address on the form .
For each PR-EPSON code that the warranty is direct with Epson. Phone direct on 0870 163 7766.
Warranty for motherboards is 1 year RTB followed by a further 2 years direct with manufacturer. Please click here to complete an RMA form.
Please ensure when sending motherboard's back you only send the board back and not any extra components.
Enta aim to send all replacement products out within 10 days of receipt of your RMA.
Boards: Repair - If sending products through EntaTech for repair, please allow 10 working days for repair.
2 Years Return to base on PSU for Foxconn Cases
Please deal with Freecom direct
All tape units have a 3 year warranty and all other products have a 1 or 2 year warranty, as shown on packaging and data sheets.
Return to Freecom for repair, please refer to explanation on the procedure.
Fujitsu Notebook Warranty
Fujitsu notebooks come with 1 years collect and return warranty. In the event of an issue please contact Fujitsu Technical services on –
Telephone: +44 8702 434391 National Rate
Opening hours: Monday - Friday from 09:00 - 17:30 Saturday/Sunday closed
Enta offers a 3 year RTB warranty on NVIDIA products.
Replacements will be issued within 7 working days of receiving the products back.
If a replacement is no longer available then a credit will be offered at current market pricing.
Please return all faulty cards back to Enta.
3 years warranty - return to base.
Credit - Return to EntaTech and credit will be given
Please deal with Gateway direct on 0871 467 0007
Gateway Servers and Storage systems are protected by a standard warranty from date of purchase as follows:
GT1xx series servers and GN5xx series storage systems include 1-year on-site labour and parts service and additional 2 years spare parts replacement
Other Gateway servers and storage systems include 3-years on-site labour and parts service
Gateway server and storage options are protected by 1-year carry-in standard warranty from the date of purchase. If Gateway certified options are installed on Gateway server or storage, they are covered under the server and storage residual warranty, if previously registered.
Warranty upgrades can be purchased from entaonline.com or through your Account Manager 0333 101 1000.
Gateway Notebooks.
Every new Gateway Notebook is protected by a limited standard warranty 1-year pick-up and return service and parts service and additional 2-years spare parts warranty from date of purchase
Every new Gateway Desktop is protected by a limited standard warranty 1-year on-site labour and parts service and additional 2-years spare parts warranty from date of purchase
Credit - Return to EntaTech and credit will be given
For technical support please contact 0871 467 0007
for more information please contact Mike Barron
Gigabyte warranty is 3 years and 1 year RTB followed by 2 year return to Gigabyte.
Please note Gigabyte have a UK RMA department and now offer a speed service, enabling the customers to return directly for up to 3 years from purchasing. Being by far the largest UK distributor for Gigabyte products, we demand the best possible service from Gigabyte to our customers. If you would like to use the direct RMA service please email returns@gbt-tech.co.uk or call 01908 322878.
If returning directly to Enta please ensure when sending motherboard's back you only send the board back and not any extra components.
Boads/VGA - Repair - If sending products through EntaTech for repair, please allow 10 working days for repair.
Any credit will be at Market value
EntaTech don't handle, refer card within product that has warranty details
Warranty is held direct with Hannsg. Please call Repair Tech on 0871 855 2425 / 0871 855 2424 or email www.hannsg@repairtech.co.uk
Products will be shipped with the standard Iiyama International warranty information.
Iiyama LCD Desk Top Displays have 3 years onsite next business day swap warranty.
Iiyama Touch Screens come with 3 years Return to Base, collect and returned at Iiamas cost. 30 Days onsite swap from the time of delivery. With exception of the Prolite T2250MTS which has 2 years on site and 1 year RTB.
replacements will be provided under warranty- 3 year global warranty.Resellers to return the product to EntaTech for credit. End Users can do the RMA direct anywhere in the world,more info here
Warranty for Retail CPU's is 3 year RTB for replacements.
Warranty for OEM products is 1 year RTB for replacements.
We must validate that it is a retail CPU before accepting the return. Go to http://processorfinder.intel.com/scripts/default.asp and type in the 5 digit number that can either be found on the CPU or it will be the last 5 digits of the Intel product code. Click here to fill in an online RMA form.
Replace: Return to EntaTech and replacement to be given
Kaspersky Software is sold on a non returnable basis, any problems will be dealt with by Kaspersky directly. Please contact them on +44 0871 789 1635 or support@kasperskylab.co.uk
Kingston Memory is sold with a lifetime memory
click here to fill in an online RMA form
If a replacement is no longer available then a credit will be offered at current market pricing
When returning products the whole kit must be returned to recieve replacement/credit
Warranty is held directly with LG. CRT customers must contact 01234 344206; LCD customers must contact 0870 0131035.
Please refer to manufacturer.
Credit: Return to EntaTech and credit to be given
2 years – return to Enta for credit
Microsoft OEM Hardware - 1 Year Return to Base for Replacement. Please click here to fill in an online RMA form.
Microsoft OEM Software - You will need to register as an OEM builder via: http://oem.microsoft.com
For Media replacement - http://oem.microsoft.com/script/mr/MediaReplacement.aspx
COA (Windows Product key) - http://oem.microsoft.com/script/mr/COAReplacement.aspx
No stock is returnable to Enta unless it is unopened as reported within 3 days of shipping
Microsoft Open Licenses Are returnable for credit up to 10 days after they are issued.
Microsoft Retail Software Product is sold on a non returnable basis.
Phone Support:
Open hours : Monday - Friday : 8.00 AM - 5.00 PM
UK Phone: 02072940140
Each call require a "S.A.C" (Service Access Code). A free Service Access Code is included with all Studio products. This Service Access Code is printed on the Studio serial number label . Important: this Service Access Code is only valid for one call.
The Customers can purchase additional ones directly on our estore.
12 months RTB warranty direct with Enta Tech. Complete the online RMA form for replacement/Credit
Prosafe Switches Lifetime (External PSU’s are covered for 2 years, internal PSU’s are covered for lifetime)
Prosafe Modules 5 yearsProsafe Firewalls and Wireless Lifetime (External PSU’s are covered for 3 years, internal PSU’s are covered for lifetime)
Prosafe Antennas and Print Servers 2 YearsDP-MB300-EU / KX-MC6260E KX-MC6260E includes 12 months onsite warranty
KX-MB2000 series include 12 months on site replacement warranty
For KX-MB (mono) products please contact 0844 844 3884
For KX-MC (Colour) products please contact 0844 844 3866
for more information please contact Mike Barron
Download all the information needed to return a PNY product:
Formulaire RMA anglais
Information letter new procedure
Procedures retours avoir anglais
PNY GeForce
3 years warranty on all GeForce cards. 1 year with Enta and two year direct with PNY.
Replacements will be issued within 10 working days and if no replacements are available a credit at market pricing will be offered.
Please return full packaging and components with all cards.
Credit: Return to EntaTech and credit to be given
Quadro – 3 year warranty – 1st year with Enta, 2nd and 3rd with PNY directly Credit at market value
Credit : Return to EntaTech and credit to be given
2 Years - 2year Warranty on all lines – credit or replacement
Credit will be at market value
Credit: Return to EntaTech and credit to be given
2 years – return to Enta for credit
Samsung notebooks offer 12 months collect and return warranty.
For us to offer the best service possible to our customers with this product line please can you follow the recomendations below.
THE SAMSUNG INTERNATIONAL WARRANTY
How to get the International warranty service
Customers who need to receive service internationally should follow the steps below:
The customer must contact Samsung’s contact centre where the customer is located.
The contact centre will perform troubleshooting. If it is determined that the unit requires repair, the contact centre will arrange for service.
The customer must return the Samsung product to a Samsung’s authorized repair centre including any external hardware and Media along with proof of the purchase.
Please note some countries allow the customer to drop off the Samsung Mobile Computer at a Samsung authorised repair centre while other countries only allow the product to be shipped.
Conditions
The terms and conditions of this warranty service may vary from country to country.
Customers requesting the International warranty service from a country not listed shall be responsible for delivery of the Samsung Mobile Computer to the nearest International warranty centre as advised by the Samsung helpline. The customer shall be responsible for any shipping, customs and import and export charges. Samsung will pay return shipment only. The method of shipment of the Samsung product will be at Samsung’s discretion. Samsung will not be responsible for any damage caused in the route to the international warranty centre. Any damage caused in transit must be claimed back to the shipping provider
Location contact details at the following link:
http://www.samsung.com/global/notepc/location2.html
UK Customer service Centre
0330-726-7864
5 Year warranty on all products" "Server Cables are 2 yearsa, all other cables offer a lifetime warranty"
Hard Drives have a 1 year warranty
Serif Software Is sold on a non returnable basis, any problems will be dealt with by Serif directly. Please contact then on (0115) 914-2000.
Shuttle accessories are 1 year RTB for Replacement.
Shuttle XPC Bare bone units come with 2 years return to base warranty
‘Please note that Startech’s warranty will be extended on certain products from June 7th 2011, we will update this information in due course’
Credit: Return to EntaTech and credit to be given
Add 2 years – return to Enta for credit
Credit: Return to EntaTech and credit to be given
Symantec Software is sold on a non returnable basis, any problems will be dealt with by Symantec directly. Go to http://www.symantec.com/norton/support/selectproduct_ts.jsp for further information.
We sell Taurus power supplies with a 1 year RTB warranty for replacements. Click here to fill in an online RMA form.
Credit - Return to EntaTech and credit will be given .
Complete Enta’s online RMA form for Replacement/Credit
Replace - Return to Enta
Lifetime Warranty , DRam,SD Cards, Compact Flash, Jetflash except the JF210/220
Two Year Warranty Card Adapters, MP3, SSD, HDD
One Year Warranty Digital Photo Frame
Half Year/6Month Warranty Batteries
eplace - Return to EntaTech and replacement will be given
AC/DC Power Adapter, Cooling Fan, and Power Supply carry one year warranty.
Warranty is 2 year RTB for replacements. Please click here to fill in an online RMA form.
Credit - Return to EntaTech and credit will be given.
Replace - Credit / Return to EntaTech and a replacement will be given , if no stock available credit will be given.
Internal
All Western Digital Drives come with a minimum of 3 years warranty, the first year with EntaTech and the remaining two with Western Digital Direct. The Black Enterprise comes with 5 years.
Please refer to this link to process a warranty direct with Western Digital - http://support.wdc.com/warranty/index.asp
External
All Western Digital Drives come with a minimum of 2 yeaes warranty, the first year with EntaTech and the remaining one with Western Digital Direct.
Please refer to this link to process a warranty direct with Western Digital - http://support.wdc.com/warranty/index.asp
12 mths RTB. Return to Enta for Replacement.
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Registered Office: Stafford Park 6‚ Telford‚ Shropshire‚ TF3 3AT
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