Warranty Information

"Obviously we prefer our customers to deal direct with our vendors on RMA issues where possible. This is purely to reduce the turnaround time of the replacement back to you. If you prefer to return back to Enta then please continue to fill out the online Enta RMA form, with a detailed full description."

Many Thanks,

Jon Atherton, Vice President

[Return to RMA form]

  • ABIT

    2 Years warranty on all motherboards and one year is held with Enta and the second year is held with Universal ABIT DIRECT, please contact Universal ABIT on the below details.

    Swee-Chong Lee - s.c.lee@u-abit.eu

    RMA Europe service center Universal ABIT NL B.V. , Jan van Riebeeckweg 15, 5928 LG Venlo, The Netherlands TEL : +31 - 77 320 4428

  • AEG

    2 years RTB direct with AEG

  • AMD

    Standard warranty is 1 year RTB. All CPU's Enta supplies come with a tracking label to validate the warranty. If no label is present the CPU will be returned. Click here to fill in an online RMA form.

  • AMW

    Warranty period – all 3 years on site for monitors End user must contact AMW by phone – 0871 231 3043 UK on site swap – 30 day DOA period (swap for new) and thereafter up to three years swap for same age or newer (for off shore (Ireland/Isle of Man etc.) it is RTB) Please ensure you report in with correct documentation by 1pm to give best chance of a next working day swap. For technical support please call 0871 231 3043 AMW will not give cash refund under any circumstance.

  • Antec

    3 year warranty 2 with the following exceptions:
    TruePower New, Trio, NEO, Quattro, CP-850 & Signature all have 5 years. Basiq has 2 years. Return to Enta.

  • AOC

    UK Service Hotline - 0808 234 3510

  • APC

    Warranty is held with APC direct, contact them on 0800 2799254 from day of purchase

  • Asrock

    ENTA offers a 2 year warranty on all ASROCK motherboards, please send the faulty goods back to enta and we will repair the faulty goods within 7 to 10 working days, for products that are not repairable or EOL (Where the supplier has no replacement) we will replace with the current available model.
    NVIDIA ION NETBOOKS have a one year warranty and please send direct to Enta

  • Avtech

    Enta get 12 months from date of purchase.

  • Belkin

    Returns Process for Distribution on Belkin Product:

    At present Belkin requests all requests come direct to Belkin for replacement units/item for Dead on Arrival, Defective in Warranty Period, damaged in box, missing key item, etc.

    This process will cover the majority of returns but increasingly we are seeing a high number of requests for a credit and at present Belkin need to give direction to the Commercial Channel.

    Therefore below here are the scenarios where the above policy will need to be changed :-

    1. DOA/damaged item in box/CS other/ Replacement – Reseller has issued a replacement unit rather than referring the enduser to Belkin direct. This has been done solely for Customer Service of the Enduser; Belkin needs to be able to take these items back via distribution and credit but first checking the item was not dealt with directly.
    2. DOA / no replacement – customer require to return the item for credit but requires no replacement. Again Belkin need to bring the item back via distribution/reseller to credit the Enduser.
    3. Not fit for use – same as DOA no replacement, Belkin again needs to take back the item via distribution to allow the credit of the enduser. Only if Belkin has miss sold.

    The above scenarios should cover 99.9% of all required credits and automate the process with distribution partners so they can speed up the credit to the resellers and alternatively the enduser.

  • BenQ

    DOA Management (Dead on Arrival) First contact in case of DOA: BenQ. Period of DOA: 15 working days from end user purchase.

    Procedure of DOA: Customer to call BenQ on 0207 2160039 to log DOA. CHECK STATUS OF RMA - 0871 8553167.

    Warranty Management
    First contact in case of Warranty Claim: BenQ.
    Period of Warranty: LCD's 3 year on site exchange.
    Procedure of Warranty: Customer to call BenQ on 0207 216 0039 to log RMA. TO CHECK STATUS OF RMA - 0871 8553167.

  • bigredbox

    12 mths Advanced Replacement comes with the box - Customer calls Big Red Direct on 01279 636290. Extensions to warranty are purchasable through Enta

  • Billion

    For DOA or product is faulty within 30 days, brand new replacement or credit.

    Once passes 30 days from end user's date of purchase.

    For End-Users... contact Eec and follow our standard RMA procedure.

    For resellers... either return back to Etec directly or return through Enta, we will process within 5 working days and return to Enta.

    Click here to download Returns Procedures for Billion products

  • BT

    Warranty is 1 year RTB with us for replacements. Please click here to fill out an online RMA form

  • Buffalo

    1st year purchase return to Enta. 2nd year return to Buffalo.

    support line:

    UK - 0845 3511005

    9:00am - 7:00pm Monday - Friday (GMT)

    9:00 am - 5:00pm Saturday (GMT)

    http://www.buffalo-technology.com/knowledgebase/users/kb.php - online help http://www.buffalo-technology.com/support/contact/ - online contact form

  • Bullguard

    Bullguard Software Is sold on a non returnable basis, any problems will be dealt with by Bullguard directly. Please contact them on support@bullguard.com, you will be contacted within 1 hour after submitting your email.

  • Cables To Go

    On all passive equipment - Lifetime warranty. Contact Cables To GO on 0800 328 2916 or go to www.cablestogo.co.uk and click customer service.

    Active equipment ranges1 year warranty, Contact Cables To Go on 0800 328 2916 or go to www.cablestogo.co.uk and click customer service.

    Product replaced with New Equipment.

  • Cherry Electrical Products

    Cherry’s products have either a 2yr, 3yr or 5yr warranty period. The warranty details are included in the product packaging. Any Cherry product being returned under RMA is to be returned by the end user to the point of purchase, this will then be processed in due course by Enta through our resellers.
    If specific warranty details are required before purchase, please ask your account manager.

  • CISCO

    Standard warranty is 90 days, different products may have longer but this will be stated on our sales order. Click here to fill in an online RMA form.

    Warranty Repairs: Faulty products will be repaired or replaced in line with the manufacturers valid warranty. Returns number is only valid for 10 days from date of issue.

    Non-warranty repairs: The customer must initially apply for a repair price quotation from their account manager. A Purchase Order must then be raised and returned along with a completed copy of the form for the repair to commence. Time scales quoted will be met wherever possible, but cannot be guaranteed.

    Carriage costs and liability The customer will be responsible for any carriage cost incurred in returning the faulty goods. The customer will also be responsible for any shortages or damages to the goods when in transit.

    Extra charges
    Cisco reserves the right to raise a "no fault found charge" of up to £100 + VAT where applicable, to cover time and carriage costs incurred. Cisco reserves the right to charge a "restocking fee" of up to 25% of the invoice value for goods returned for credit which are not faulty.

  • Corsair

    Corsair's DRAM memory modules all carry a lifetime warranty. Return to Enta, customers will only receive replacements not credit.

  • DFI

    DFI offers a 2 year warranty.
    The first year is held directly with Enta.  – click here to fill out an on line RMA form. Please ensure when sending motherboard's back you only send the board back and not any extra components.
    For RMAs during the second year, customers must email marisa@dfi.com.tw or contact DFI directly on;
    Diamond Flower Information (NL) B.V.
    Shannonweg 11, 3197LG Rotterdam/ Botlek, NL
    T: +31 10 296 1846
    F: +31 10 296 1849
    Enta will turn RMAs around within 7-10 working days.

  • D-link

    Home Product Support (Wireless/Broadband) - 0871 873 3000
    Business Class Products (Mgt Switches, Smart Switches, Firewalls) - 0871 873 0909
    For Resellers - 0871 873 0909
    For RMA Enquiries - 0871 873 3000 option 3

    Click here to download the full D-link warranty in PDF format.

    Business Class products are to come directly to DLink as we offer a next day swap out policy. Any products on the warranty tab
    that offer a next day business day service will NOT be accepted via distribution as an RMA unless we pre-authorise it. Contact 0871 873 0909 to speak to UK based technical helpdesk

  • Edge10

    3 year warranty on all units.
    If there is a problem within 30 days Edge 10 will issue a new unit, after 30 days a replacement unit of the same age or newer will be issued.
    Please contact the Edge 10 warranty centre ‘RepairTech’ on 0871 855 0111
    Call before 1pm for a 24 hour turn around, for calls made after 1pm please expect a 48 hour turn around.

  • Energy Sistem

    3 year warranty on all products
    Phone direct on +34 965 831 058
    For technical support please email akram@energysistem.com or Ricardo.martinez@energysistem.com
    Soyntec/Energy Systems will not give a cash refund under any circumstance.

  • Enlight

    Warranty is 12 months, goods are sent back to Enta only if it's power supplies. The whole case is not needed, just the power supply.

  • Epson

    for each PR-EPSON code that the warranty is direct with Epson. Phone direct on 0870 163 7766

  • Foxconn

    Warranty for motherboards is 1 year RTB followed by a further 2 years direct with manufacturer.
    Please click here to complete an RMA form. Please ensure when sending motherboard's back you only send the board back and not any extra components. Enta aim to send all replacement products out within 10 days of receipt of your RMA.

  • Freecom

    12 months with Enta, 90 days DOA direct with manufacturer.

  • Gainward

    Enta offers a 3 year RTB warranty on both GAINWARD ATI and NVIDIA products. Replacements will be issued within 7 working days of receiving the products back. If a replacement is no longer available then a credit will be offered at current market pricing. Please return all faulty cards back to Enta. 3 years warranty - return to base.

  • Gigabyte

    Gigabyte warranty is 3 years and 1 year RTB followed by 2 year return to Gigabyte. Please note Gigabyte have a UK RMA department and now offer a speed service, enabling the customers to return directly for up to 3 years from purchasing. Being by far the largest UK distributor for Gigabyte products, we demand the best possible service from Gigabyte to our customers. If you would like to use the direct RMA service please email returns@gbt-tech.co.uk or call 01908 322878. If returning directly to Enta please ensure when sending motherboard's back you only send the board back and not any extra components.

  • Hannsg

    Warranty is held direct with Hannsg. Please call Repair Tech on 0871 855 2425 / 0871 855 2424 or email www.hannsg@repairtech.co.uk.
    HannsG monitor – 3 year onsite swap in 24/48 hours.
    Hannspree TV – 2 year pick up, repair and return in 1 to 2 weeks.

  • Hawking Technology

    2 years RTB. Return to Enta Technologies for New Replacement

  • Hitachi

    12 mths RTB. Return to Enta Technologies for Replacement.

  • HP

    Warranty is held direct with HP, please contact them on 0870 842 2339.

  • Intel

    Warranty for Retail CPU's is 3 year RTB for replacements. Warranty for OEM products is 1 year RTB for replacements. We must validate that it is a retail CPU before accepting the return. Go to http://processorfinder.intel.com/scripts/default.asp and type in the 5 digit number that can either be found on the CPU or it will be the last 5 digits of the Intel product code.  Click here to fill in an online RMA form.

  • Ivigil

    Warranty period is 2 years RTB (return to base).

  • Kaspersky Lab

    Kaspersky Software is sold on a non returnable basis, any problems will be dealt with by Kaspersky directly. Please contact them on +44 0871 789 1635 or support@kasperskylab.co.uk

  • Kingston

    Kingston Memory is sold with a lifetime memory. Click here to fill in an online RMA form.

  • Kensington FM

    MP3 - Transmitter

    Warranty is direct with Kensington.
    Product needs to be registered at www.support.kensington.com

  • LG Electronics

    Warranty is held directly with LG. CRT customers must contact 01234 344206; LCD customers must contact 0870 0131035.

  • Logitech

    3 years RTB return to base. Credit or Replacement.

  • Maxtor

    1 year return to base

  • Microsoft

    Microsoft OEM Hardware -1 Year Return to Base for Replacement. Please click here to fill in an online RMA form.
    Microsoft OEM Software - You will need to register as an OEM builder via: http://oem.microsoft.com
    For Media replacement - http://oem.microsoft.com/script/mr/MediaReplacement.aspx
    COA (Windows Product key) - http://oem.microsoft.com/script/mr/COAReplacement.aspx
    No stock is returnable to Enta unless it is unopened as reported within 3 days of shipping
    Microsoft Open Licenses Are returnable for credit up to 10 days after they are issued.
    Microsoft Retail Software Product is sold on a non returnable basis

  • Netgear

    Warranties range from 1 year RTB for replacements up to 5 years for certain products. The warranty is held with Netgear direct, please call 0844 875 4000.

    Product Category

    Warranty Terms
    Prosafe Switches Lifetime (External PSU’s are covered for 2 years, internal PSU’s are covered for lifetime)
    Prosafe Modules 5 years
    Prosafe Firewalls and Wireless Lifetime (External PSU’s are covered for 3 years, internal PSU’s are covered for lifetime)
    Prosafe Antennas and Print Servers 2 Years
    ReadyNas 5 years
    Home Broadband modems and routers 2 years
    Home Wireless Access Points, Print Servers, Power line and storage Central 2 years
    Digital Media Players and Skype Phones 1 year
    Network Cards and Adapters 2 years
    Home Desktop Switches 3 years

  • Net-Lynx

    Phone Support:

    Open hours : Monday - Friday : 8.00 AM - 5.00 PM

    UK Phone N#: 02072940140

    Each call require a "S.A.C" (Service Access Code). A free Service Access Code is included with all Studio products. This Service Access Code is printed on the Studio serial number label . Important: this Service Access Code is only valid for one call.

    The Customers can purchase additional ones directly on our estore.

  • PNY

    Download all the information needed to return a PNY product:
    Formulaire RMA anglais
    Information letter new procedure
    Procedures retours avoir anglais

    PNY GeForce 
    3 years warranty on all GeForce cards. 1 year with Enta and two year direct with PNY.
    Replacements will be issued within 10 working days and if no replacements are available a credit at market pricing will be offered.
    Please return full packaging and components with all cards.

    Point of view:

    Saitek:
    All products have a 2 year warranty.
    Saitek will repair or replace faulty products – no refunds are given
    Returns during the 1st year – please contact Enta directly, click here for RMA form.
    Returns during the 2nd year – please contact Saitek direct on 01454 451900

    Samsung Optical:
    1 year return to base.

    Seagate:

    Hardd Drives have a 1 year warranty

    Serif:
    Serif Software Is sold on a non returnable basis, any problems will be dealt with by Serif directly. Please contact then on (0115) 914-2000.

    Soyntec/ Energy Sistem:
    • 3year warranty on all products
    • Phone direct on +34 965 831 058
    • For technical support please email akram@energysistem.com or ricardo.martinez@entergysistem.com
    • Soyntec/ Energy System will replace faulty products within one month during the three year warranty period.
    • Soyntec/ Energy systems will not give a cash refund under any circumstance.

    Shuttle:

    Shuttle accessories are 1 year RTB for replacement

  • Saitek

    All products have a 2 year warranty.
    Saitek will repair or replace faulty products – no refunds are given
    Returns during the 1st year – please contact Enta directly, click here for RMA form.
    Returns during the 2nd year – please contact Saitek direct on 01454 451900

  • Samsung

    1 year return to base.

  • Seagate

    Hardd Drives have a 1 year warranty

  • Serif

    Serif Software Is sold on a non returnable basis, any problems will be dealt with by Serif directly. Please contact then on (0115) 914-2000.

  • Shuttle

    Shuttle accessories are 1 year RTB for replacement

    For XPC Bare bone units Enta is now offering a new support service: Please call our Shuttle Support team on 0333 1011050 or email support@shuttle.entagroup.com and our technical team will assist with your enquiries. We now offer two years  RTB warranty on units purchased from Enta from date of purchase and support two years RTB warranty from date of manufacture for systems not purchased through us.

    direct with Shuttle as per the included warranty manual, please contact 08702489627

    Startech:

  • Startech

    Product Category

    Warranty Terms
    Cables & Accessories  Lifetime warranty
    Cards  Lifetime warranty
    USB Hubs, Card Readers & Extenders  1 Year warranty
    Notebook Power Supplies  1 year warranty
    Drive Parts/Removable Storage  1 year warranty
    Computer Cases  2 year warranty
    Fans and Coolers  1 year warranty
    Screws and Fasteners  1 year warranty
    Internal PC Speakers  1 Year warranty
    CPU Adapters  1 year warranty
    Computer Batteries  1 Year warranty
    PC Repair Tools  1 Year warranty
    KVM Switches  1 year warranty
    Network Switches  2 Year warranty
    Video/AV Switches  1 Year warranty
    Video & Media Converters  1 Year warranty
    Video Extenders  1 Year warranty
    Routers  2 Year warranty
    Splitters  1 Year warranty

  • TARGUS

    LIFETIME WARRANTY ON NOTEBOOK CARRYING CASES:
    Targus warrants to the original purchaser that its cases are free from defect in materials and workmanship. If the product is defective in materials or workmanship, Targus repair or replace it without charge. This warranty does not cover accidental damage, misuse, improper care or alteration and excludes claims for incidental or consequential loss. This warranty does not affect your statutory rights.
    If you need to have your case repaired or replaced, or if you simply need a new strap, handle or divider, please call the customer service department at +44 (0) 207 744 0330.
    WARRANTY ON ALL ACCESSORIES: Targus warrants their accessories, unless otherwise stated, to be free from defects in materials and workmanship for two years. If your Targus accessory is found to be defective within that time, Targus will repair or replace your accessory.
    ON ALL OF THE ACCESSORIES THE FOLLOWING DISCLAIMER APPLIES:
    This warranty does not cover damage from everyday wear and tear or from transportation by a common carrier. Under no conditions is Targus liable for any of the following: loss or damage to a computer; loss of or damage to programs, records or data; and consequential or incidental damages, even if Targus is informed of their possibility. This warranty does not affect your statutory rights.
    If you have a technical question on an owned Targus accessory, please call +44 (0) 207 744 0330. If you are certain your product is defective, please call the customer service department of the nearest Targus office.
    There are no other expressed warranties beyond the terms of this limited warranty. In no event shall Targus be liable for incidental or consequential damages.
    Please Note: Features and specifications of all Targus products are subject to change without notification.

  • Symantec

    Symantec Software Is sold on a non returnable basis, any problems will be dealt with by Symantec directly. Go to http://www.symantec.com/norton/support/selectproduct_ts.jsp for further information.

  • TaurusX

    We sell Taurus power supplies with a 1 year RTB warranty for replacements. Click here to fill in an online RMA form.

  • Transition

    Lifetime warranty direct with Transition. Please call +49-(0) 611-974 84 60.

  • TRUST

    Warranty is 1 year RTB for replacements. Please click here to fill in an online RMA form.

  • TOSHIBA

    Warranty for hard drives is 1-years RTB. Notebooks support line: 0810 60110309.

  • Usrobotics

    30 day DOA where product is returned to Enta for Replacement. After this 2 years direct with USR for replacement call 08708 44 45 46

  • VTX

    Warranty is one year return to base
    Cards will be repaired within 10 to 14 working days.

  • Western Digital

    1 year returns warranty

  • XFX

    We sell XFX graphics cards with a 2 year RTB warranty for replacements.Please click here to fill in an online RMA form.

  • Yoko

    12 mths RTB. Return to Enta for Replacement

[Back to Top]