Most Frequently Asked Questions

Payment

Credit Accounts

• Is there any minimum spend or do I have to make regular purchases to have a credit account with Enta?
• What other options allow me to have a credit account facility with you if my credit check failed?
• How do I apply for a credit account?
• How do I know what my credit limit is/will be?
• Will I receive a monthly statement off you?
• How do I apply for a trading account with Enta?

Enta Card

• Is there any minimum spend or do I need to make regular purchases to keep my Enta Account Card active?
• Am I able to get an account card if I am a sole trader or been trading for less than one year?
• Will I receive a monthly statement off you?
• Do I have to pay by direct debit?
• Can I have more than one card for my colleagues?
• Do I have to pay my account off in full each month?

Credit/Debit card

• What type of credit/debit card to you accept on Entaonline.com?
• What is 3D Secure, Verified by VISA or Mastercard Securecode?
• How do I get 3D Secure, Verified by VISA or Mastercard Securecode?

Delivery

Delivery Charges

• What is the carriage charge from buying through www.entaonline.com?

Delivery Countries

• Where can Entaonline.com deliver to?

Delivery Time

• How do I amend my delivery date if I am not available for collection?
• Are you able to deliver at the weekend?
• What is the delivery time of a product that is not in stock?

Drop Shipping

• Am I able to deliver direct to my customer/change the delivery address online?

Collection

• What are Entas’ opening times for collections?

Orders

Ammending Orders

• What if I have ordered the incorrect product(s)?

Billing

eBilling

• Can I receive my invoices by email?
• Why am I unable to open the email attachment?
• Can I still receive a paper copy if I wish?

Price

Download Pricing

• Where can I download pricing information?

RMA

Procedure

• What happens once I have filled in an RMA application ?
• What if I need to return an ENTA product(s)?
• Update on 3COM Returns
• How should I send my RMA back to ENTA?

RMA Problems

• Who can I speak to reference any questions relating to my RMA?
• What if I have a technical query but do not want to log an RMA?
• What should I do if I cannot log an RMA online?
• What if we sent you the incorrect product(s)?

RMA Status

• What are the standard warranty RMA’s?
• How do I find out the status of my RMA ?
• How long is my RMA valid for?

Delivery

• What if my products/orders are damaged in transit?
• What if my products are “Dead on Arrival”?

Enta Rewards

Membership

• Is there any criteria for membership?
• How do I keep my Enta Rewards membership active?

About

• What is Enta Rewards?

Promotions

• How can I keep up to date with the latest points promotions?

General Questions

• How do I register for Enta Rewards?

New Customers

requirements

• Do I need to be VAT Registered to have an account with Enta?
• Do I need to have been trading for more than one year to have an account with Enta?
• Is there any minimum spend to have an account with Enta?

General Questions

• What is my customer account code?
• I would like to receive regular special offers via email / post, how do I register for this?
• Who can apply for an account with Enta?
• How long does it take to process my application with Enta?

My Account

Login

• How do I get log in details for Entaonline?
• My username and/or password is not recognised?
• I’ve forgotten my username and/or password, what do I do?

Company Details

• How do I update my company address?
• How do I change my email/telephone details?
• What is my customer account code?
• How do I add or remove contact details for employees at my company?

Browser

Browser Security

• Do I need to have Javascript enabled?
• How can I help to ensure www.entaonline.com remains a safe place to visit?
• Do you store sensitive information in www.entaonline.com Cookies?
• Is www.entaonline.com secure and safe?

Cookies

• What are Cookies?
• Do I need to have Cookies enabled?

Compatibility

• What browsers does www.entaonline.com work with?

Email Marketing

E-Shots

• How do I subscribe to receive the Eshots?
• Will you pass on my details to anyone else?
• How do I stop receiving them?
• What benefit are the eshots to me?