Product Overview

Summary

Belkin PureAV HDMI Interface-to-DVI Video Adaptor.

Product Features

Currently No Information Available

Product Extra

Warranty

Returns Process for Distribution on Belkin Product:

At present Belkin requests all requests come direct to Belkin for replacement units/item for Dead on Arrival, Defective in Warranty Period, damaged in box, missing key item, etc.

This process will cover the majority of returns but increasingly we are seeing a high number of requests for a credit and at present Belkin need to give direction to the Commercial Channel.

Therefore below here are the scenarios where the above policy will need to be changed :-

1. DOA/damaged item in box/CS other/ Replacement – Reseller has issued a replacement unit rather than referring the enduser to Belkin direct. This has been done solely for Customer Service of the Enduser; Belkin needs to be able to take these items back via distribution and credit but first checking the item was not dealt with directly.
2. DOA / no replacement – customer require to return the item for credit but requires no replacement. Again Belkin need to bring the item back via distribution/reseller to credit the Enduser.
3. Not fit for use – same as DOA no replacement, Belkin again needs to take back the item via distribution to allow the credit of the enduser. Only if Belkin has miss sold.

The above scenarios should cover 99.9% of all required credits and automate the process with distribution partners so they can speed up the credit to the resellers and alternatively the enduser.